Shipping policy

At NoorVibes, we carefully pack every order to ensure your jewellery reaches you safely and in perfect condition.

📦 Order Processing

  • Orders are processed within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • Once your order is shipped, you will receive a shipping confirmation and tracking details on your registered contact details.

🚚 Delivery Time

  • Our standard delivery time is approximately 5–8 business days after dispatch.

  • Delivery time may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

  • Remote and non-serviceable areas may require additional delivery time.

📍 Tracking Your Order

Once your order has been dispatched, a tracking link/details will be shared with you. You can use the tracking information to check the current status of your shipment.

💰 Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before you place your order.

  • Any applicable shipping charges may vary depending on the order value and delivery location.

⚠️ Delivery Delays

Although we try our best to deliver your order within the estimated timeframe, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Festivals or public holidays

  • Incorrect/incomplete address

  • Remote delivery locations

  • Other circumstances beyond our control

We appreciate your patience in such situations.

🏠 Incorrect Address or Contact Details

Please make sure that your name, complete delivery address, PIN code and contact number are correct before placing your order.

NoorVibes will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

📦 Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please record a clear unboxing video from the beginning and contact us as soon as possible.

For damaged, missing, or incorrect products, an unboxing video may be required to verify and process the claim.

🔄 Return / Replacement

For information regarding returns and replacements, please refer to our Return & Refund Policy.

📞 Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team.

NoorVibes
✨ Jewellery Made to Add a Little More Noor to Your Style ✨